BETA This is a new service – your feedback will help us to improve it.

Accessibility

 

Accessibility statement for Book an Appointment (Passport Application)

This accessibility statement applies to the booking service for a passport application appointment (Online Appointment Booking service).
This website is run by Her Majesty's Passport Office.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
  • Change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

However, we know, that some parts of this website, are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email us at:
It will help us if you can tell us what assistive technology you use.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how Her Majesty’s Passport Office respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how the Her Majesty’s Passport Office respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a sign language translator or other support to help you complete the service in person.
Find out how to contact us.

Technical information about this website's accessibility

The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

On all pages there are no page regions or ARIA landmarks defined which help some users to navigate the page content. This does not meet WCAG 1.3.1 Info and Relationships and 2.4.1 Bypass Blocks.
On the "Your choice of service" page, a table header intentionally contains no text. This does not meet WCAG 1.3.1 Info and Relationships.
On the "What passport sizes are there?" section, the field allowing selection of a 34 page or 50 page passport does not have a corresponding label. The field is within a table column with a table header of "Passport Size". This does not meet WCAG 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels, and 3.3.2 Labels or Instructions.
On the "Payment for Passport Customer Service Centre appointment" page a secondary heading contains no content. The heading is redundant but may impact users who navigate by heading elements. This does not meet WCAG 1.3.1 Info and Relationships, 2.4.1 Bypass Blocks, and 2.4.6 Headings and Labels.
On the "Cancel your appointment" page a heading contains no content. A subsequent heading contains the appropriate page heading of "Cancel your appointment". This may impact users who navigate by heading elements. This does not meet WCAG 1.3.1 Info and Relationships, 2.4.1 Bypass Blocks and 2.4.6 Headings and Labels.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that is not within the scope of the accessibility regulations

None

Preparation of this accessibility statement

  • This statement was prepared on 21/10/2020.
  • It was last reviewed on 22/10/2020.
  • It was last updated/amended on 22/10/2020
This website was last tested on 10/09/2020. The testing was carried out internally by Her Majesty's Passport Office.
We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents.