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Terms and Conditions

By booking an appointment for the Premium 1-day or Fast Track 1-week service you agree to the following terms and conditions.

The appointment

You understand that:

If your application is rejected because the form isn't completed correctly, you bring the wrong documents or there are documents missing, your appointment will be rescheduled.

Changes, cancellations and refunds

Change or cancel your appointment online for free if it's more than 48 hours away. If your appointment is less than 48 hours away, you can't change it.

Refunds are automatically credited to the original payment card within 10 working days.

Your application will be rejected at the appointment and a 30 administration change will be taken from your refund if:

You won't be entitled to any refund if:

Individual bookings

A 30 administration charge will be taken from your refund if you cancel an appointment less than 48 hours away.

Group bookings

You can't remove someone from a group booking. You'll have to cancel the appointment in full.

A 30 administration charge will be taken from the refund of each individual if you cancel a group booking that is less than 48 hours away.


Payments are managed by a company called Worldpay. They are responsible for the availability of their service.

Your privacy

Your information will be used in line with our privacy policy (opens new window) and our cookie policy (opens new window).

Last updated: 19 October 2022